Billable Repair Options for Mobile PDA’s & Terminals & Portable Printers
Supplyline offer a range of service, contracts and repair options for Mobile Terminals and Portable Printers.
For our Billable repair services you send us your Terminal(s) via our RMA system, once booked in our engineers carry out a full diagnostic test and evaluate the cost of repair, these costs are tied into our 3 repair levels as below and allow for easy cost control of repaired units.
All our repairs carry a full no quibble 90 day warranty and are maintained to the very highest level, from new replacement parts to cleaning to software and firmware updates. “Quality of Service Counts” is our Mantra.
These can include On-Site and Off-Site Contracts, Swap Out Units, Loan Units, Rental Units and Ad-Hoc repairs, please contact us via our form or call our sales team on 01403 865 111.
| Repair Level 3 | Repair Level 2 | Repair Level 1 |
|---|---|---|
| Triage- Cosmectic Repairs (3 Month Full Guarantee) |
General- Mid Range Repairs (3 Month Full Guarantee) |
Comprehensive- High End Repairs (3 Month Full Guarantee) |
| Back Up Battery Beeper Display Window Keypad Keypad Overlay Minor Cosmetic Repairs Scan Lens Speaker Trigger Digitizer Software Update/ Configuration 3 or more Triage repairs equals a General repair. |
Board-level (PCB) Repairs Display (LCD) Repairs Handles Internal Antenna Internal Flex Cables Power Faults Radio Repairs Scan Enigine/ Minor Repairs Upper Or Lower Casings 3 or more General repairs equals a Comprehensive repair. |
Main Board Replacement Scan Engine 2 or more Comprehensive repairs equals B.E.R. (Beyond Economical repair.) |
SUPPLYLINE Standard Service
We offer the most comprehensive service as standard to all our customers every time a equipment is sent to us. Below is whats included.
- All faults fixed, not just those reported.
- Complete health check on your equipment.
- Batteries fully health checked.
- All repairs carried out at our dedicated service centre.
- All repairs carried out by a fully trained engineer.
- All Terminals undergo SUPPLYLINE’s Xtend program.
- Track repair status online via Gateway
- Complete Live tracking
- Received and booked in
- Allocated to Engineer
- Works carried out and parts used
- SUPPLYLINE’s Xtend Procedure Performed*
- Completed and allocated to QA
- Fully QA checked and signed off.
- Shipped with tracking information.
- Access to our knowledge base
- Graded knowledge base for your equipment
- Battery management
- Reset procedures
- Loading / Upgrade procedures
- How to configure
- Automated Customer Response Requests.
- Kept up to date at ever stage via automated emails
- Purchase Orders can be entered to lower response times.
- Helpdesk Support.
- 90 day service warranty
*SUPPLYLINE’s Xtend Program
This program has been built up over many years using the experience of Supplyline’s engineers. Many terminals that have been produced work adequately under normal operating conditions, but SUPPLYLINE understands that this is sometimes not the case. With our Xtend modifications common faults that arise have been addressed, a solution found, documented and then referred to by all Supplyline’s engineers.
This continually accessing and improving means that the end user gets a superior product out in the field that lasts longer and downtime is minimized.
Please contact our sales department to discuss any maintenance offerings that you may be interested in.
Call or email the Supplyline sales team now to discuss your options and requirements.